Refund and Returns Policy – Nomotis.xyz

At Nomotis.xyz, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process to ensure your peace of mind. Please review our policy below to understand how to initiate a return or request a refund.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must:

  • Be unused and in the same condition as received.
  • Be returned in its original packaging, including all accessories and documentation.
  • Not be a non-returnable item (e.g., gift cards or final sale items).

If your product is damaged or defective upon arrival, please contact us immediately for a replacement or refund.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email info@nomotis.xyz with your order number and reason for return. Attach photos if applicable.
  2. Receive Instructions: Our team will provide return shipping details and a return authorization code.
  3. Ship Your Item: Pack the product securely and send it back using a trackable shipping method.
  4. Processing Time: Once we receive your item, we will inspect it and process your refund within 5-7 business days.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once your return is received and inspected, we will notify you of your refund status. If approved, a refund will be issued to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

We do not offer refunds for:

  • Items returned after 30 days.
  • Used, damaged, or altered products not due to shipping issues.
  • Shipping fees (unless the return is due to our error).

4. Exchanges

If you need to exchange an item for a different model or replacement, please contact us within 30 days of receiving your order. Exchanges are processed once we receive the original item in its unused and undamaged condition.

5. Cancellations

Orders can be canceled within 24 hours of purchase. Once the order is shipped, it cannot be canceled, but you can initiate a return once it arrives.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will arrange for a free replacement or full refund, including return shipping costs.

7. Customer Support

For all return and refund inquiries, feel free to reach out to us:
📍 Address: 2001 Annunciation St, New Orleans, LA 70130, USA
📞 Phone: 413 586-1784
📧 Email: info@nomotis.xyz
🌐 Website: nomotis.xyz

We are committed to providing high-quality compact tech travel accessories and ensuring a smooth shopping experience. If you have any questions, don’t hesitate to contact us. Thank you for choosing Nomotis.xyz!